Frequently Asked Questions
Everything you need to know about shopping with Mountain High Outfitters
What is your standard shipping policy?
We offer standard ground shipping on all domestic orders, with free shipping available on orders over $99. Most orders are processed within 1-2 business days.
How do I return an item that doesn't fit?
We accept returns of unworn, unwashed items with original tags within 30 days of purchase. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your outdoor gear and apparel authentic?
Yes, we are an authorized retailer for all brands we carry, including North Face, Patagonia, and Columbia, ensuring 100% product authenticity and full manufacturer warranties.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. Shipping rates and delivery times for Canadian orders are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installments via Afterpay.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.